Refund Policy

Last Updated: January 2025

This Refund Policy outlines the terms and conditions under which Harbor Ledger Field provides refunds for photography services. We strive to ensure complete client satisfaction while maintaining fair business practices.

1. Company Information

Business Name: Harbor Ledger Field
Company Registration Number: 22361900
Registered Address: Flat 07t Brown Drives West Oscar, BT47 2QQ, United Kingdom
Contact Phone: +448577057257
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM

2. Overview

Due to the personalized and time-sensitive nature of photography services, our refund policy differs from standard retail policies. Once services are rendered, time and creative effort cannot be returned. This policy balances client protection with business sustainability.

3. Deposit Refunds

3.1 Standard Deposit Policy

Deposits paid to secure booking dates are generally non-refundable because they:

• Reserve your specific date, blocking other potential bookings
• Compensate for administrative time and communication
• Ensure commitment from both parties

3.2 Deposit Amounts by Service

3.3 Exceptional Circumstances

In extraordinary situations, partial deposit refunds may be considered:

• Death of client or immediate family member (with documentation)
• Serious illness preventing participation (with medical documentation)
• Military deployment (with official orders)
• Other extreme circumstances at management discretion

Even in these cases, a minimum administrative fee of £100 will be retained.

4. Cancellation Refund Schedule

4.1 Client-Initiated Cancellations

If you must cancel your booking, refunds are calculated based on notice provided:

4.2 Photographer-Initiated Cancellations

If Harbor Ledger Field must cancel your booking due to:

• Photographer illness or emergency
• Equipment failure (without replacement available)
• Circumstances beyond our control

You will receive:

• 100% refund of all payments made
• First priority for rescheduled dates
• Assistance finding alternative photographer if desired

5. Post-Service Refund Conditions

5.1 Service Completion

Once photography services have been performed, refunds are generally not available. However, we will consider partial refunds if:

• Photographer failed to appear without prior notification
• Significant technical failures affected majority of images
• Services rendered substantially differed from contracted agreement
• Photographer conduct was unprofessional or inappropriate

5.2 Quality Concerns

If you are dissatisfied with image quality, you must:

1. Notify us within 14 days of receiving images
2. Provide specific examples of quality concerns
3. Allow us opportunity to address issues through re-editing

We will not provide refunds for:

• Subjective style preferences differing from our portfolio
• Minor technical imperfections in small percentage of images
• Personal appearance concerns in photographs
• Requests made after the 14-day notification period

5.3 Remedy Options

Before issuing refunds, we will attempt to resolve concerns through:

• Additional editing of specific images
• Re-processing images to address technical issues
• Complementary additional session (if appropriate)
• Credit toward future services

6. Weather-Related Cancellations

6.1 Outdoor Sessions

Weather policies for outdoor photography:

• Light rain or overcast conditions do not qualify for cancellation/refund
• Severe weather (storms, extreme cold, dangerous conditions) allow rescheduling
• Client-initiated weather cancellations follow standard cancellation refund schedule
• Photographer-initiated weather cancellations allow free rescheduling

6.2 Backup Plans

For outdoor events, we recommend:

• Identifying indoor backup location in advance
• Purchasing event insurance (for weddings)
• Having contingency timing options

7. Rescheduling Policy

7.1 One-Time Free Rescheduling

Clients may reschedule once without penalty if:

• At least 30 days notice is provided
• New date is within 12 months of original date
• New date is available in our schedule
• No refund is requested

7.2 Additional Rescheduling

Subsequent rescheduling requests:

• Incur £50 administrative fee per change
• Must be made at least 14 days in advance
• Are subject to photographer availability
• May require additional deposit to secure new date

7.3 Peak Season Rescheduling

Rescheduling during peak wedding season (May-September) may be subject to:

• Limited alternative date availability
• Price difference if new date falls in higher pricing period
• Standard rescheduling fees

8. Digital Product Refunds

8.1 Digital Image Downloads

Once digital images are downloaded:

• No refunds are available (digital products cannot be returned)
• Re-editing services may be available for additional fee
• Quality concerns must be raised before download when possible

8.2 Online Gallery Access

• Gallery access fees are non-refundable once credentials are provided
• Extended gallery access fees are non-refundable after service period begins

9. Print and Physical Product Refunds

9.1 Print Orders

Print products ordered through Harbor Ledger Field:

• May be refunded/replaced if damaged during shipping
• May be refunded/replaced if printing errors occur
• Cannot be refunded for size or image selection regrets
• Must be reported within 7 days of receipt

9.2 Albums and Books

Custom albums and photo books:

• Require client approval before printing
• Are non-refundable after client approves proof
• May be refunded for manufacturing defects
• Cannot be refunded after approval for design preferences

10. Refund Processing

10.1 Refund Method

Approved refunds will be processed using the original payment method:

• Credit/debit card refunds: 5-10 business days
• Bank transfer refunds: 3-5 business days
• PayPal refunds: 24-48 hours

10.2 Processing Timeline

• Refund requests are reviewed within 5 business days
• Approved refunds are initiated within 10 business days
• Complex cases may require up to 30 days for resolution

10.3 Refund Notifications

You will receive written confirmation when:

• Refund request is received
• Refund is approved or denied (with explanation)
• Refund payment is initiated

11. Non-Refundable Items

The following are strictly non-refundable:

• Booking deposits (except in extraordinary circumstances)
• Administrative fees
• Travel fees for destination photography
• Third-party vendor costs (accommodation, permits, etc.)
• Rush editing or delivery fees
• Additional services already rendered

12. Partial Refunds

Partial refunds may be offered when:

• Only portion of services was affected by issues
• Minor quality concerns affect limited number of images
• Mutually agreed resolution involves partial compensation

Partial refund amounts are determined on case-by-case basis, considering:

• Severity and scope of issues
• Client's stated concerns and impact
• Our ability to remedy through other means
• Percentage of service affected

13. Dispute Resolution

13.1 Internal Resolution Process

Before pursuing external dispute resolution:

1. Contact us directly to discuss concerns
2. Provide detailed explanation of issues
3. Allow 10 business days for investigation and response
4. Participate in good-faith negotiations for resolution

13.2 Escalation

If internal resolution fails, clients may:

• Request review by senior management
• Pursue mediation through neutral third party
• Seek resolution through applicable consumer protection agencies

14. Refund Request Process

14.1 How to Request a Refund

To request a refund:

1. Contact us using information provided below
2. Provide booking reference number
3. Clearly state reason for refund request
4. Include supporting documentation if applicable
5. Specify preferred resolution

14.2 Required Information

Refund requests must include:

• Full name and contact information
• Booking/contract number
• Service date
• Detailed description of issue
• Photos or evidence if relevant
• Original payment receipt

15. Client Responsibilities

To be eligible for refunds, clients must:

• Provide accurate contact information
• Respond to communication attempts within reasonable timeframes
• Review and approve images within specified timeframes
• Raise concerns promptly upon discovery
• Participate reasonably in resolution efforts

16. Force Majeure

In cases of events beyond reasonable control (natural disasters, pandemics, government restrictions, etc.):

• Standard cancellation refund schedule may be waived
• Rescheduling without penalty will be offered
• Full refunds may be provided at management discretion
• Resolution will prioritize fairness to both parties

17. Changes to Refund Policy

Harbor Ledger Field reserves the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with updated "Last Updated" date
• Apply to bookings made after the change date
• Not affect existing contracts unless mutually agreed

18. Consumer Rights

This Refund Policy does not affect your statutory consumer rights under UK law, including:

• Rights under the Consumer Rights Act 2015
• Rights to services performed with reasonable care and skill
• Rights to services as described

19. Contact Information for Refund Requests

20. Acknowledgment

By booking services with Harbor Ledger Field, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of the complete contract terms between you and Harbor Ledger Field, alongside our Terms & Conditions and Privacy Policy.